The potential of AI in transforming health insurance claims management is vast, but realizing its full benefits requires more than just implementing new technology. In our previous blog on this subject, we explored how agentic AI can transform the health claims experience. In this blog, we will provide a roadmap as to how insurers can truly reap the full benefits by endorsing a holistic A.R.T. (“AI-powered, Resilient, Trusted”) reinvention model by rethinking core operations, empowering talent, and integrating AI-powered tools to achieve agility, resiliency, and measurable impact at scale. We will delve into the three key success factors for AI-led health claims modernization: Reimagining work, Reshaping the workforce, and Redesigning the workbench. By addressing these elements, insurers can not only streamline their processes but also build a more trusted and resilient organization that truly meets the needs of their policyholders. ...
Remember in “The Avengers” movie when all the superheroes finally come together, and you just know something EPIC (see what I did there) is about to happen? That’s exactly how I felt when we finalized our acquisition of Cytora – two powerhouses joining forces, each bringing unique strengths to create something greater than the sum of its parts. ...
By Lewis Nibbelin, Contributing Writer, Triple-I ...
The General Sound Studio — a first-of-its-kind professional mobile recording studio (in a car!) is rolling into The Big Apple! Three up-and-coming artists are riding with The General to record three brand new songs, all leading up to the ultimate break: a spotlight moment at the 2025 MTV VMAs in New York City. ...
For the legal profession, 2024 marked a dramatic shift for lawyers, as legal professionals embraced transformation at an unprecedented pace across technology adoption, risk management, and business strategy. ...
The integration of Large Language Models (LLMs) with physical robots is set to redefine the way we interact with the world around us. This convergence, as highlighted in the Accenture Tech Vision 2025 trend “When LLMs Get Their Bodies” promises a new generation of highly tuned, ‘generalist’ robots that can take on a wide variety of tasks, expanding robotic use cases and domains dramatically. For us in the insurance industry, the integration of LLMs with physical robots is not just about creating more versatile machines; it’s about developing solutions that are specifically tailored to the unique needs of our industry. In this blog, I’m going to delve into what has changed in the world of robotics and explore the impact of this transformation on insurance and the steps we need to take to fully leverage these advancements. ...
In an industry where trust is everything, Gallup’s 2023 Honesty and Ethics poll (Brenan & Jones, 2024) found that only 12 percent of Americans rated the honesty and ethical standards of insurance salespeople as “high” or “very high.” By comparison, nurses rank the highest with a 78 percent honesty and ethical standards rating, and car salespeople are nearly (yes, only nearly) at the bottom with an 8 percent rating. ...
I wrapped up my first-ever Climate Week NYC last week at ClimateTech Connect. After their two-day April event in Washington, D.C., I could hardly miss this special half-day update when it was so close to home. ...
Cyber insurance as a tool of resilience
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The legal profession has undergone a dramatic transformation, with 2025 marking a pivotal year for how law firms approach technology, risk, and business strategy. ...